How can we be of assistance?
Questions, complaints or compliments? Please share them with us
Contact us via one of the departments below and we'll be happy to assist you further. Also check our frequently asked questions; it's likely that your question has already been answered.
Manage your reservation
Log in to view your reservations, update your profile or print your voucher.
Contact
Please contact our reservations department for questions or remarks relating to your current or future booking.
Reservation Department
For questions or remarks regarding your current or future booking
Phone number:
+49 89 3803 56 75
Opening hours:
- Monday: 08:00 - 21:00
- Tuesday: 08:00 - 21:00
- Wednesday: 08:00 - 21:00
- Thursday: 08:00 - 21:00
- Friday: 08:00 - 21:00
- Saturday: 09:00 - 18:00
- Sunday: 10:00 - 19:00
Customer service
For questions regarding a booking that has already been made
Phone number:
+49 89 3803 56 75
Opening hours:
- Monday: 09:00 - 13:00
- Tuesday: 09:00 - 13:00
- Wednesday: 09:00 - 13:00
- Thursday: 09:00 - 13:00
- Friday: 09:00 - 13:00
- Saturday: Closed
- Sunday: Closed
International phone numbers
- Austria +43 720 231 280
- Belgium +32 426 81 449
- Denmark +45 78 75 52 76
- Finland +358 942 720 925
- France +33 974 592 221
- Germany +49 89 412 07 256
- Italy +39 06 948 021 32
- Netherlands +31 85 001 2744
- Norway +49 89 412 07 636
- Poland +48 221 244 139
- Portugal +351 308 805 484
- Spain +34 944 581 204
- Sweden +46 10 138 84 02
- Switzerland +49 89 220 614 25
- United Kingdom +44 144 6506 650
- United States +49 89 412 07 311
- Other countries +49 89 412 07 311